All of us here at BS fixings would like to thank our customers for using Trustpilot to review our level of service, helping us to achieve an excellent rating with an average score of 4.9 out of 5 which is a touch higher than the 4.8 we previously reported.

We initially set ourselves a target of attracting 50 reviews which we have now smashed, so a big thank you for taking the time to provide valuable feedback.

On the Trustpilot rating system, you have options to select Excellent, Great, Average, Poor or Bad and we are delighted to say that at the point of writing, all 119 (100%) of respondents chose to rate us as good or excellent ( a quick look at the reviews and we can only spot 1 good review with all the others giving us an excellent 5/5 so again, thank you).  

We love hearing your feedback and although we have achieved some excellent ratings, we understand that there is always room for improvement, and we will not be sitting back thinking we have achieved our goal. Your feedback continues to help us improve and set the standards in service for the rest of the market to follow.

One thing that separates us from our competitors is our service, with next day delivery on all orders placed before 12:30, free delivery on orders over £50 ex vat, and friendly voices at the end of the phone, ready to help any of our customers with their fixings, fasteners, and DIY needs.

Here are a few examples of the latest feedback from our customers

Very helpful in getting me the right product and delivered on time, can’t ask for much more. Martin Hancock

Fairly regularly purchase from BS Fixings, they’ve been second to none since day one. Outstanding customer service and delivery speed. I can’t vouch for this company enough. If they have what you’re looking for, don’t hesitate to buy! Adam Sunderland

Great product at a good price. Brilliant service from Tom Murray at BS Fixings. Always keeping me in the loop about the delivery etc. I will order again. Thank you. Mark Mark Quiney

Excellent service, very competitive pricing and next day delivery. Would genuinely recommend BS Fixings. Sue Lewis

Highly recommended to all, excellent service, fair pricing. Repeat customer and will buy again without hesitation. Buy with confidence! Andy  

You can read more of our reviews by visiting