All of us here at BS fixings would like to thank our customers for using Trustpilot to review our level of service, helping us to achieve an excellent rating with an average score of 4.8 out of 5 – which equates to 96%.

We set ourselves an initial target of attracting 50 reviews which we have already surpassed, so a big thank you for taking the time to provide valuable feedback.

On the Trustpilot rating system, you have options to select Excellent, Great, Average, Poor or Bad and we are delighted to say that at the point of writing, all 61 (100%) of respondents chose to rate us as excellent.

Trustpilot was founded in 2007 with a vision to create an independent currency of trust. It’s a digital platform that brings businesses and consumers together to foster trust and inspire collaboration. Trustpilot hosts reviews to help consumers shop with confidence and deliver rich insights to help businesses improve the experiences they offer. The more consumers use the platform and share their own opinions, the richer the insights it offers businesses, and the more opportunities to earn the trust of consumers.

We love hearing your feedback and although we have achieved some excellent ratings, we understand that there is always room for improvement, and we will not be sitting back thinking we have achieved our goal. Your feedback continues to help us improve and set the standards in service for the rest of the market to follow.

One thing that separates us from our competitors is our service, with next day delivery on all orders placed before 12:30, free delivery on orders over £50 ex vat, and friendly voices at the end of the phone, ready to help any of our customers with their fixings, fasteners, and DIY needs.

Here are a few examples of the feedback from our customers

really helpful sales - product arrived next day - very competitive pricing - shall use as our main supply source Mr William Geer

Always good service. Always get the wire for my sculptures from BS, it’s great quality, great choice and reasonably priced. Stephanie O'Donnell

 We have had a very positive experience with BS Fixings and would highly recommend them. Their response time to sales and delivery is very speedy. We had an issue with the courier (not their usual one) and because of their high level of customer service, Tom was immediately in touch with us and was very helpful in resolving the issue, with speed and efficiency. Many thanks BS Fixings. Anna

Got 5 stars for their customer service Hannah did a great job sorting out the problem, good one Hannah Neil Mayman

You can read more of our reviews by visiting