BS Rated Excellent on Trustpilot
Everyone at BS fixings would like to thank our customers for using Trustpilot to review our level of service. You've helped us to achieve an excellent rating with an average score of 4.9 out of 5. This equates to a staggering 99%.
We set ourselves an initial target of attracting 50 reviews which we have already smashed! Therefore, a massive thank you is in order. Thanks for taking the time to provide valuable feedback and helping us beat this target.
On the Trustpilot rating system, you have options to select Excellent, Great, Average, Poor or Bad. We are delighted to say that at the point of writing, 83/84 (99%) of respondents chose to rate us as excellent. Just the one pesky 4-star review to deal with, but we're determined to do a better job next time.
"What's Trustpilot?" said no one ever...
Trustpilot was founded in 2007 with a vision to create an independent currency of trust. Firstly, it’s a digital platform that brings businesses and consumers together, helping to foster trust and inspire collaboration. Trustpilot hosts reviews to help consumers shop with confidence and deliver rich insights to help businesses improve the experiences they offer. The more consumers use the platform and share their own opinions, the richer the insights it offers businesses, and therefore the more opportunities to earn the trust of consumers.
We love hearing your feedback, and although we've received excellent ratings, we know there's always room for improvement. There's no way we're going to sit back thinking we have achieved our goal. We've already set our sites on the next target. Your feedback continues to help us improve and set the standards in service for the rest of the market to follow.
One thing that separates us from our competitors is our service. With next day delivery on all orders placed before 12:30, and free delivery on orders over £50 ex vat, we can get your orders to you quickly and at a fair price. You'll also find friendly voices at the end of the phone, ready to help with any of your fixings, fasteners, and DIY needs.
Some kind words from the best customers...
Here are a few examples of the feedback from our customers
really helpful sales - product arrived next day - very competitive pricing - shall use as our main supply source Mr William Geer
Always good service. Always get the wire for my sculptures from BS, it’s great quality, great choice and reasonably priced. Stephanie O'Donnell
We have had a very positive experience with BS Fixings and would highly recommend them. Their response time to sales and delivery is very speedy. We had an issue with the courier (not their usual one) and because of their high level of customer service, Tom was immediately in touch with us and was very helpful in resolving the issue, with speed and efficiency. Many thanks BS Fixings. Anna
Got 5 stars for their customer service Hannah did a great job sorting out the problem, good one Hannah Neil Mayman
You can read more of our reviews by visiting https://uk.trustpilot.com/review/bsfixings.uk